Does the office accept insurance?
Yes. Our family dentist in Mill Woods deals directly with your insurance company and the patient rarely has to deal with any of the billing related issues. The patient, however, is responsible to pay the balance of the bill (the portion not covered by insurance) immediately after the service is provided. It is very rare that the patient has to pay the full amount up front and be reimbursed at a later time by their insurance company.
What do I need for my first appointment?
The more information, the better. Bring in your medical history (dates of surgeries, procedures), a list of other cosmetic dental work you’ve had done, a list of your current medications, any insurance information you have (group numbers, id numbers, cards with numbers). If you are coming from another office, and are able to, bring in your x-rays from that office (it is your right to have x-rays transferred to another office). Having as much information as possible will allow us to do all the work for you, and make for a much less stressful first visit.
Do you do all dental procedures in your clinic?
While our Edmonton dentist does deal with most aspects of dentistry, there are a few things we do not do. For these few areas we deal with highly trained specialists who will treat our patients in an excellent way. We refer all of our orthodontic patients, the difficult wisdom tooth extractions, any periodontal issues, and very young children so that they are dealt with by specialists trained in those particular fields. Rest assured we do this so that our patients are always in good hands.
What will be done at my first appointment?
At the first visit we will discuss any concerns the patient has with their teeth/smile/bite. We will take x-rays so we can see all teeth in detail so we know what we are dealing with and don’t miss anything. We will do a thorough intra and extra oral exam. We will formulate a treatment plan so everything can be “fixed” in the future. This will include any things that “have to be done” (deal with all decay, infection, fractured or broken teeth) as well as any things that the patient wants addressed (their smile, gaps, color/whiteness of the teeth).
If you are also booked for a cleaning at this appointment, the hygienist will scale and polish the teeth, and apply a fluoride treatment.
In case I have an emergency, how long before I can be seen?
We aim to see our patients for emergencies on the same or following day. As long as we are given some flexibility and enough warning, most patients will be seen that same day. This doesn’t mean the problem will necessarily be fixed that day, but it will be, at the very least, dealt with to get the patient out of pain or discomfort and a plan will be formulated as to what we need to do to complete the treatment.
How far ahead are you booking? Will I have to wait months to see the dentist?
No. Dr. W does not book appointments months in advance. Most patients are seen for their treatment within a week or two. As explained above, emergencies are handled on the same or following day.
Does your clinic do sedation dentistry?
No. If you require treatment under sedation, we will happily refer your to a clinic we work with that can sedate you for your work.
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